Policies

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Shipping and Delivery Policy

We are committed to delivering your order in the best possible way. We try our hardest to ensure that we provide the most efficient dispatch and for the same, we have partnered with the best Logistics Service Providers that get your orders to you as swiftly as possible.

Payment Options

We accept payments made using a credit card, debit card, net banking, and cash on delivery. We accept payment through major Credit/ Debit cards. Pay as you like!

Delivery Areas and Timings

  • We deliver cakes/ pastries/ cupcakes/ muffins etc (perishable items) on the same day in Surat city if ordered before 2 PM otherwise it will be delivered next day at following locations: Adajan, Pal, Rander, Athwalines, Ghod Dod Road, Parle Point, Vesu, Piplod, Bhatar, City light Road.
  • Other bakery products like cookies and gift options like chocolate items and dry fruit options are delivered pan-India in 1-5 business days depending on customer’s location. Public Holidays and Saturday/Sunday are excluded from business days since we don’t ship anything on these days to prevent the lag in shipments.
  • Please note that the delivery timings depends on a number of factors like weather, unforeseen events, traffic conditions, and other special events. However, we will always endeavor to complete the delivery as early as possible and keep you updated in case of any changes.
  • If you think, you have received the food items in a bad condition or if the packaging is tampered with or damaged before delivery, please call our customer care at 09879178855 mentioning your Order Id within 24 hours of accepting the package. We will request you the pictures of the shipment and individual pictures of the boxes which will be provided to the food vendors and the courier partner within 48 hours of shipment delivery. If the claim is found genuine as found by us, the Food Vendor and the courier partner, we will get the shipment picked back and initiate exchange or refund for the same.